Agent Firewall · Customer Operations

Control infrastructure for enterprise AI agents.

Deploy AI agents that can act — without surrendering control.

SPENVERSE Customer Operations gives enterprises AI agents that work. SPENVERSE Agent Firewall controls what those agents are allowed to do.

Explore Agent Firewall Request a Pilot

Agent identity
Deterministic policy
Human approval
Audit evidence

Products

Agents that work. Controls that hold.

Two products, one purpose: let AI agents take real action across your systems while you decide exactly what they are allowed to do.

SPENVERSE Agent Firewall

Authorize every consequential AI-agent action before execution.

No AI agent acts without authorization, policy enforcement and an audit trail.

Agent identity — every agent acts under its own enrolled credential
Deterministic policy — the same request always gets the same decision
Authorization before execution, never after
Human and two-person approval for consequential actions
Controlled execution with single-use execution tokens
Tamper-evident audit evidence for every decision

Explore Agent Firewall

SPENVERSE Customer Operations

AI agents that resolve real customer operations across enterprise systems.

Understand the request, retrieve the context, act within policy or escalate to a person — and leave a record.

Order and customer lookup before every decision
Customer-service conversations across languages (text)
Controlled account and order changes, such as delivery addresses
Refund request workflows within configured authority
Supervisor oversight and human escalation with full context
Operational history supervisors can review

See Customer Operations

How the products combine

One decides what should happen. The other decides whether it may.

Customer Operations works out what needs to happen for the customer. Agent Firewall decides whether the agent is authorized to do it — before anything changes in your systems.

Scenario

Customer requests a €5,000 refund

Decision: REQUIRE_APPROVAL
Approval: Finance supervisor approves
Execution: Refund runs only after approval
Evidence: Everything is recorded

Illustrative scenario. The products are designed to work together; how they are connected in your environment is scoped during a pilot.

Customer request
Customer
“Please refund €5,000 for order NC-20931.”
SPENVERSE Customer Operations agent
Customer Operations
Retrieves the order and determines what needs to happen: a €5,000 refund.
SPENVERSE Agent Firewall
Agent Firewall
Receives the refund request before any payment system is touched.
Identity
Agent Firewall
Verifies the enrolled refund agent and its credential.
Policy
Agent Firewall
Refunds above €1,000 require a Finance Operations approver.
Authorization / approval
Supervisor
Decision REQUIRE_APPROVAL. A supervisor reviews and approves.
Business system
Payments
A single-use execution token is issued; the refund executes.
Audit evidence
Agent Firewall
Request, decision, approver and outcome are recorded.

Trust and governance

Built to help enterprises enforce and evidence AI-agent governance.

Establish explicit permissions for every AI agent
Enforce human oversight for consequential actions
Record every authorization decision
Maintain audit trails and exportable evidence
Document what agents did, under which policy, and who approved it
Support governance and regulatory evidence requirements, such as those in the EU AI Act

What we do not claim

SPENVERSE does not certify EU AI Act compliance or any other regulatory compliance. It provides controls and evidence; compliance remains your organization’s obligation.
We have not yet obtained a formal security certification. We will say so here when that changes.

Pilots

Request a pilot

We are onboarding a limited number of enterprise pilots. Choose where to start — each request goes straight to the team running that product.

Agent Firewall pilotAuthorization, approvals and audit evidence applied to a small set of your existing or planned AI agents.Request a Pilot Customer Operations pilotA scoped 30-day pilot of AI customer operations on your workflows, with human escalation and supervisor oversight.Request a Pilot

SPENVERSE Platform

Infrastructure for the agentic enterprise

Agent Firewall and Customer Operations sit on a broader SPENVERSE platform vision — shared identity, control and evidence for agents across industries. The systems below describe where that platform is heading; the products available today are Agent Firewall and Customer Operations.

Core platform

AI Business Automation Architecture
Automate operations, approvals and customer response
AI Routing Engine
Route every AI task to the optimal model
Global Payments
Accept payments and settle transactions globally
Flow AI
Orchestrate workflows, decisions and approvals

Applied systems

AI Marketplace
Browse AI products, agents and templates
Legal Document Intelligence
Draft contracts, policies and legal-ready documents
Logistics Intelligence
Coordinate fleets, routes and supply chains
Education Infrastructure
Power tutoring, assessments and certifications
Finance Intelligence
Forecast, detect risk, support financial decisions
White-label AI Systems
Launch your own branded AI platform

Public-sector and sovereign systems

Government AI
Modernise citizen services and policy intelligence
Health Intelligence
Streamline healthcare operations and patient guidance
National AI Operating Layer
Coordinate national-scale public services and intelligence

Architecture

Built as infrastructure, not as isolated apps.

SPENVERSE connects independent systems through a shared identity, control layer, routing intelligence, and unified billing architecture. Each system operates independently — but gains exponential value when connected to the SPENVERSE infrastructure layer.

One identity

One control center

Shared AI routing

Unified billing

Enterprise access control

Independent yet connected

Control infrastructure for enterprise AI agents.

Deploy AI agents that can act — without surrendering control.

SPENVERSE Customer Operations gives enterprises AI agents that work. SPENVERSE Agent Firewall controls what those agents are allowed to do.

Agent identity

Deterministic policy

Human approval

Audit evidence

One decides what should happen. The other decides whether it may.

Customer Operations works out what needs to happen for the customer. Agent Firewall decides whether the agent is authorized to do it — before anything changes in your systems.

Scenario

Customer requests a €5,000 refund

Decision: REQUIRE_APPROVAL
Approval: Finance supervisor approves
Execution: Refund runs only after approval
Evidence: Everything is recorded

Illustrative scenario. The products are designed to work together; how they are connected in your environment is scoped during a pilot.